royalbd Privacy Policy

1. Introduction and Overview

royalbd is an online gaming platform that provides casino games, sports betting, and live gaming services for Bangladeshi users. This privacy policy ("Policy") describes how royalbd collects, processes, stores, and protects the personal information of its users.

By registering an account through our website or mobile application, or by using any of our services, you automatically come under this policy. Alongside reading this policy, you are also requested to read our Terms and Conditions, as both documents apply together.

This policy applies only to information collected through the royalbd platform. Third-party websites or services have their own privacy policies, and royalbd is not responsible for those.

2. What Information Is Collected

2.1 Information You Provide Directly

When you create an account on royalbd, make a deposit or withdrawal, or contact our support team, we collect the following types of information:

• Full name and date of birth (for age verification)
• Mobile number and email address
• Username and password (stored in encrypted form)
• Payment information — such as bKash, Nagad, or Rocket account numbers and bank account details
• National ID card or passport details for identity verification

2.2 Automatically Collected Information

When you use our platform, certain information is collected automatically:

• Device type, operating system, and browser information
• IP address and geographic location (at country or region level)
• Login time, session length, and navigation patterns
• Game play history, betting records, and transaction information
• Information collected through cookies and similar tracking technologies

2.3 Information Received from Third Parties

In some cases we receive information from third-party service providers — such as payment gateway verification processes, fraud detection services, and identity verification agencies. This information is used to ensure the security and integrity of our services.

3. Purpose of Using Information

royalbd uses the collected information for the following purposes:

3.1 Account Management and Verification

Your information is used to complete the registration, login, and account verification process. It is also required to prevent registration by persons under the age of 21.

3.2 Processing Financial Transactions

Your payment information is required to process deposits and withdrawals. This information is used to ensure secure transactions via bKash, Nagad, Rocket, and bank transfer.

3.3 Providing Customer Support

Our 24/7 live chat and email support team uses your account information to resolve your issues quickly. Support chat records are kept for quality control purposes.

3.4 Security and Fraud Prevention

User behaviour is monitored to protect accounts, prevent money laundering, and detect unauthorised activity. Your information is kept secure through SSL encryption and advanced security measures.

3.5 Service Improvement and Personalisation

We analyse your gaming preferences and usage patterns to improve the quality of our services and present relevant offers to you. No sensitive financial information is used directly in this analysis.

4. Sharing and Disclosure of Information

royalbd does not sell or rent your personal information to third parties. However, information may be shared in the following limited circumstances:

4.1 Service Support Providers

Necessary information is shared with trusted providers that assist with payment processing, identity verification, technical infrastructure, and customer support. These providers operate under strict confidentiality agreements and may not use the information they receive for any other purpose.

4.2 Legal Obligations

It is our legal responsibility to disclose information in response to a court order or a lawful request from a government authority under the laws of Bangladesh. Such disclosure is always limited to the minimum amount necessary.

4.3 Business Restructuring

In the event of a company merger, acquisition, or asset transfer, user information may be transferred to the new entity. Users will be notified in advance in such cases.

5. Cookies and Tracking Technologies

royalbd uses cookies and similar technologies on its platform. These can be divided into several categories:

• Essential Cookies: These are necessary for managing login sessions, security verification, and core functionality.
• Functional Cookies: Used to remember your preferred language, theme, and other settings.
• Analytics Cookies: Help review site usage and improve service quality. These do not contain personally identifiable information.

Cookies can be disabled from your browser settings, but this may limit some features of the platform.

6. Data Retention and Security

6.1 Retention Period

Relevant information is retained while your account is active and as needed to provide the service. Even after an account is closed, certain transaction and identity-related information may be retained for a set period for legal obligations, dispute resolution, and fraud prevention purposes.

6.2 Security Measures

royalbd has put in place the following technical measures to keep your information secure:

• Data transfers secured through SSL (Secure Socket Layer) encryption
• Passwords stored using strong hashing algorithms — never in plain text
• Access to sensitive information restricted to authorised staff only
• Regular security audits and vulnerability assessments
• Automated monitoring systems to detect unusual activity

However, complete security of data transmitted over the internet cannot be guaranteed. It is also your responsibility to keep your account password confidential and to notify our support team immediately if you notice any suspicious activity.

7. User Rights

You have the following rights regarding your personal information:

7.1 Right to Access

You may request from royalbd at any time a summary of what information we hold about you.

7.2 Right to Rectification

If any information in your profile is incorrect or incomplete, you may request that it be corrected. Identity verification may be required in some cases.

7.3 Right to Erasure

A request to delete information may be made along with a request to close an account. However, certain transaction and identity-related information must be retained for a set period due to legal obligations.

7.4 Right to Opt Out

You may contact the support team at any time to stop receiving promotional emails or messages. However, messages related to account security and transactions cannot be stopped, as they are an essential part of the service.

8. Responsible Gaming and Data Protection

royalbd values the wellbeing of its users. To follow our Responsible Gaming Policy, information about your gaming behaviour may be analysed in some cases — for example, to identify patterns of excessive time or money spent and to provide necessary support. This analysis is carried out entirely for your benefit and is not shared with third parties.

Age verification is a mandatory process to confirm eligibility to use the service. If an account created by someone under 21 is identified, that account is closed immediately and the related information is securely deleted.

9. Protection of Minors

royalbd strictly follows a 21+ policy. This platform is not for minors, and we never knowingly collect information from minors. If evidence is found that a minor has created an account on our platform, we will immediately delete that account and all associated information.

If a parent or guardian believes their child has created an account on royalbd, please contact our support team immediately.

10. International Data Transfers

Our servers and service support providers may be located in various countries. In such cases, your information may be transferred internationally. All such transfers are completed with appropriate security measures in place and the standard of protection described in this policy is maintained.

11. Policy Changes and Updates

royalbd reserves the right to update this privacy policy as needed. For significant changes, a notification will be sent to your registered email or within the platform. Continued use of the platform after any change means you have accepted the revised policy.

The latest version of this policy will always be available on this page. You are advised to review this policy regularly before using the service. If you want to learn more about our overall terms of use, visit our FAQ section.

12. Contact Information

If you have any questions, concerns, or requests about this privacy policy, please contact us:

Our support team provides service in both Bengali and English. We treat any privacy-related complaint with due seriousness.